A Small Orange set out with a very simple mission goal; to combine easy to use powerful web hosting with exceptional customer service and support services. Since these humble beginnings, ASO has slowly but surely grown its customer base and today it serves tens of thousands of clients around the globe. ASO pride themselves on their homely and personal service, and the company is run on the principles of its five core values; People, Dependability, Passion, Integrity and Relationships. As anyone who has had poor experiences with web hosting companies will tell you, a lack of business integrity is the biggest issue in the market. ASO firmly believe that this allows them to set themselves apart from their competitors. Their plans are structured so that you pay for the resources that your business needs. This means no claims of unlimited plans that actually involve expensive upgrades down the line.
So what kind of hosting does A Small Orange offer? There are 5 hosting options available, and within each of those options are levels that will depend on just how big a plan you need.
Free Domain Name Included
Automated Daily Backups
90 Day Money Back Guarantee
The five types of hosting offered are
Shared Hosting - No contract shared hosting that comes with automatic script instillation and the cPanel control panel. Customers have access to 24/7 email and live chat support, even at the most basic level, and the servers themselves as US based, in Dallas, Texas and Dearborn Michigan.
Business Hosting - Hosting plans designed with e-commerce, these are shared hosting plans. The servers are regularly updated to ensure compliance with the Payment Card Industry’s data security standards, and the plans include a free SSL Certificate. ASO's business hosting plans also include database management tools – a nice touch that makes initial start-up that bit easier.
Semi-Dedicated Hosting - As it sounds. Semi-dedicated hosting allows customers to access specific servers with full root access. Cheaper than a managed dedicated server but with much of the improved performance and high quality service that you would expect. Includes daily backups, firewall instillation, DOS attack prevention software and more.
Managed Dedicated Server - The crème de la crème of hosting packages. Dedicated server packages include the initial set up, ongoing security and the maintenance of your server. With a managed dedicated server, you also have the benefit of a proactive monitoring service which is operational 24/7. This means ASO will constantly monitor your server performance, and will contact you directly if there is the chance of your service being affected.
Cloud VPS Hosting - Hosting for those with websites and needs that are constantly changing and evolving. Cloud VPS hosting allows customers to effortlessly scale their requirements as needed. In this way, hosting needs can be adjusted to suit your specific needs
ASO offer an uptime guarantee – your website and services that that directly affect its display online will be accessible 99.9% of the time during a calendar month. If this is not met, customers are credited with one free day’s service for every 45 minutes outside of the 99.9% guarantee.
While this is reassuring, and displays a level of confidence on behalf of ASO, the cost to a business caused by downtime can be long lasting. However, unlike many other web hosting companies out there, ASO are honest and upfront in their dealings. They do not oversell their resources, nor do they claim an unobtainable level of performance on the assumption that customers’ demands will never reach such levels.
This type of business integrity is refreshing, particularly in a market that is full of horror stories. ASO have benefited from owners EIG not trying to change the business model, and as a result performance has not shown any noticeable dip in the past couple of years.
The only downside to all of this is that ASO do not offer unlimited bandwidth and disk space. Would it be nice if such packages were available? Yes. Is it a deal breaker? No. Many web hosting companies are falling over themselves to offer unlimited bandwidth and disk space. The reality is that few of these companies actually mean unlimited when they say it.
ASO are completely up front about what you are getting with each package. The onus is on the customer to ensure they pick a package that is actually suited to their needs.
One of the main selling points of A Small Orange is their dedication to customer service. Their support staff are eager to help, and display a clear customer focus which this is evident from any and all dealings with them. Email support is available 24/7 with technicians on hand to handle all queries, while there is a live chat option direct from their website.
All but the most basic packages also offer telephone support, and ASO have their own support forums where other customers and staff members offer real time support for all queries.
Although ASO are by no means a small company, they are far from a web hosting giant, and they pride themselves on their personal and interactive support system. Over the years, they have built a reputation as being one of the best web hosting companies for customer service and support, and they work hard to ensure this reputation is maintained.
In a market saturated by conglomerates, it really is nice to feel like your web hosting company is eager to build a relationship with its clients.
Here you find A Small Orange coupon codes (2015 update - tested and working) to save you money on web hosting plans from A Small Orange. Use this ASmallOrange.com coupon to get 15 percent off on all plans except dedicated servers.
Did you know that A Small Orange was founded in Atlanta in 2003. ASO was purchased by the Endurance International Group (EIG) in 2012. While EIG have made a habit of buying smaller web hosting companies and subsequently changing the fundamentals of the company, they have pretty much left ASO as an autonomous entity. As a result, the quality of service and business model has not changed since ASO was brought under the EIG umbrella.
A Small Orange on Twitter
A Small Orange Testimonials
Needed a lot of hand holding and A Small orange really helped me out, felt like dealing with a family run business. Thanks! (Simone - May 1, 2015)
a small orange is a great hosting company for anyone wanting a secure and reliable web host, and they're cheap too (Danny B - January 23, 2015)
A Small Orange offers a range of web hosting plans, from shared to reseller, VPS, Dedicated and Cloud hosting. Below is a more detailed overview of their shared web hosting plan options.
The GOOD: Cheap. 90 day money back guarantee. Excellent customer support. Free domain name included.
The NOT-SO-GOOD: Not the cheapest shared hosting option.
Overall, there is very little to criticise A Small Orange with. While there has been a backlash against EIG and the number of small hosting companies they have taken over which have subsequently shown a decline in performance and reputation, it is difficult to level that accusation here.
Performance levels have not dipped and ASO actually back up their claims of 99.9% uptime with a live tracker of any performance issues and a compensation strategy for any customers that fall outside the magical 99.9% number.
There are no long term contract commitments that cannot be broken – this is a pay as you go hosting service. A company that has no confidence in its ability to deliver would not be offering such leniency to potentially disgruntled customers. Similarly, they have a 90 day money back guarantee in place. Again, these are not the actions of a company that does not believe it can satisfy its customers.
Although they pride themselves on the number of packages they offer, it could be a little daunting for someone new to web hosting being faced with such a selection. Within each of the 5 hosting options are numerous price plans, and someone unfamiliar with web hosting might find it difficult to identify what exactly they require.
However, this is a minor issue. The scope of options makes it far more likely that customers can actually pay for a service that perfectly matches their needs. Additionally, customers can live chat with a staff member who will go through their particular needs, and explain which packages would be suitable.
A Small Orange is not the cheapest web hosting company you will find. They don’t claim to be. What they do claim is to offer top quality hosting services, supported by an excellent customer service team that are eager to help. They do claim to only offer services that they can fully deliver on; to not sell unneeded services to clients or to force them in to upgrading with expensive upsells down the line. They claim to have integrity in a market renowned for its lack of same.
It’s hard to argue with them.
A review of A Small Orange by Hosting Kingdom. Last updated on Nov 4, 2015.