The company promises smart web hosting solutions for small businesses, but is it really the right choice for small businesses or your business? We’re going to take a close look at HostPapa and hopefully answer those questions.
Web hosting provides the services and technologies necessary for viewing a website on the internet. Users buy the service from a web hosting provider like HostPapa. The websites are kept on servers provided and serviced by the web hosting company.
Sounds simple, but it can be a challenge to find the right company for your needs. There’s a wide difference in prices, features and services between providers. Many companies design their services for certain customers, and it can be easy to get trapped into a contract with a web hosting company that doesn’t provide the right service for you or your business.
Let’s look at what HostPapa has to offer.
What Makes HostPapa Unique?
The goal of HostPapa is to provide a host service with all the features and tools a growing small business will need. They back up their web hosting packages with some of the best customer service in the industry.
Let’s look at some of the other features you have with HostPapa.
1. Unlimited Bandwidth with HostPapa
With unlimited bandwidth, most plans also come with unlimited disk space, you won’t be charged extra for high bandwidth use or data storage on your site. This can be reassuring for companies that are beginning to scale and may have difficulty tracking or estimating monthly use of the site, or who need to quickly grow the site. It also eliminates the annoying extra charges many companies run into for months when they unexpectedly creep over an arbitrary limit.
HostPapa will monitor sites for excessive bandwidth and data usage. They will regulate when necessary to ensure optimal site performance.
2. HostPapa Free Website Migration and Setup
HostPapa offers free website migration and setup. When you sign up with HostPapa, they will move an existing site within 30 days of the signup. This includes one free domain registration transfer.
The transfer process includes moving databases, website files, email accounts, media files, images, HTMP, MySQL databases and any web site applications. HostPapa will test the applications to ensure they work. The migration team will setup your email configurations.
The entire process is led by a migration expert assigned by HostPapa and includes final testing when the process is complete.
3. Website Backups
HostPapa does provide automated website backup for an additional charge. This includes backup for emails, databases, and a website. HostPapa includes easy-to-use functionality for restoring your site, and the option to select the version to restore. You can upgrade to more disk space for your backups if you need it.
4. Domain and Subdomain Functionality
With the Business and Business Pro hosting plans, you can host several domains from a single account. Domains can be connected to a single website. You can also set up and remove subdomains from the cPanel (cPanel is a tool with a UI interface for automating web hosting).
5. Application Installation with HostPapa
Softaculous, an app and script auto installer, is included with HostPapa web hosting. Using Softaculous, you can automatically install some of the most popular apps and objects, or PHP classes, with a single click. You can also install different applications on domains and subdomains. Removing apps is just as easy.
6. Website Builder with HostPapa
You don’t need your own website to sign up with HostPapa. The service includes a rich website builder. HostPapa includes a library of templates to get started. All templates are mobile responsive. Click and drag functionality makes it easy to design the website you need.
There are several tiers in the website builder, but the starter includes 3 pages and 120 templates. You have the ability to edit the HTML at any tier, and at the highest tier you can access ecommerce functionality. At the upper tiers you also have the capability to publish a page to Facebook.
For an additional fee, HostPapa can design a website for you. This service, called managed Do-It-For-Me (DIFM) web design service includes web design, copywriting, layout, and images. They will also optimize the site for mobile and search engines. The package is offered as a complete turnkey solution. As a managed service, there is a monthly fee for web design, but it comes with an account manager and site updates if you need it.
All website hosting plans include a 30-minute, one-on-one training session with a web hosting expert (or PapaSquad Expert as they are called). HostPapa also offers tutorials, self-help guides, video training and 24/7 email and phone support.
8. Site Security
HostPapa does offer site security though SiteLock, a website security tool which will scan your site daily for potential threats and malware. It’s offered as part of the Business Pro tier but can be added with the lower tier packages. With Business Pro, you also have Premium Wildcard SSL certificate and domain privacy protection. The higher-level security packages include spam and blacklist protection as well as a web app firewall (WAF)
With SiteLock 911, a package you can purchase through HostPapa, you can automatically scan and remove any existing malware on your site and load clean files back on your site. This is an excellent option if your website is ever hacked.
9. Other Features
HostPapa claims to be one of the first sites to be 100% powered by renewable green energy. They meet this commitment by purchasing green energy certificates for all power used in their offices and data centers. This reduces their carbon footprint and supports renewable, clean energy initiatives.
It may not give you more website uptime or speed, but it does show the commitment and corporate responsibility from HostPapa. You can also download and use banners on your website to show you are using 100% green web hosting through HostPapa.
Hostpapa also offers in-depth and feature-rich email support. Using the HostPapa dashboard, you can set up your email on your site with no need for additional hardware or software. Once it’s set up, you can use your preferred email platform, including Outlook and Gmail. To make it even easier, you can sync your new email address to existing free email accounts like Yahoo! and Outlook.
There is an additional charge for email with each mailbox, and an option for advanced email with HostPapa.
Pricing for HostPapa
There are three basic tiers with HostPapa. The basic tiers come with everything you need for your website.
for two websites
100 GB of disk space with a 12-month purchase. You can purchase 24-months for $4.95/month, and 36 months for $3.95/month. Offers a 99.9% uptime guarantee.
for unlimited websites and unlimited diskspace
plus additional advanced features like unlimited email accounts. You can purchase 12-months for $6.95/month or 36-months for $5.95/month. Offers a 99.9% uptime guarantee.
for unlimited websites, unlimited disk space
plus a 300% performance boost, site security and automatic backup for no additional charge. You can purchase 12-months for $15.95/month or 36-months for $12.95/month. Offers a 99.9% uptime guarantee.
In addition to the tiers, there are options you can add to enhance your account and service with HostPapa.
For SiteLock security. Additional charge for specific tasks such as SiteLock 911 to remove malware from a hacked web site.
for automated daily website backup.
per mailbox for basic, and $2.00/month per mailbox for advanced.
HostPapa offers several tiers of reseller pricing. Resellers will use HostPapa to host a site sold to another customer through the reseller. All reseller accounts include a cPanel, unlimited websites and unlimited email addresses. Higher-tier programs also include additional features:
HostPapa’s reseller program offers a 30-day money back guarantee. HostPapa also offers Virtual Private Servers (VPS) for an additional cost. All tiers include HostPapa management and essential features like cPanel, unlimited domains, and free VPS migration.
All tiers of VPS through HostPapa include discounts for annual and semi-annual purchases.
Public Perception of HostPapa
Most reviewers see HostPapa as a low-cost, high-value web hosting service focused on serving the small business market with affordable and easy-to-use web options.
Many reviewers note the exceptional customer support offered by HostPapa. With an account manager to handle larger projects for your site, and knowledgeable support staff available 24/7 to work through issues, help is never far away according to reviewers.
Getting started is also very quick, according to outside reviews. With options for designing your own site, or free migration from another web hosting company, starting with HostPapa is as easy as providing a credit card and selecting the options you want. You can be up and running with a website in just 5 minutes.
HostPapa isn’t perfect (no company is). Some note confusion with billing as a problem with HostPapa. This is especially true with the reseller program, where charges can be incurred for special services for each customer. There have also been problems with integrations, especially regarding email. Some transfers and integration can take several days depending on the outside vendor and your requirements.
How HostPapa Compares to the Market
With more than 500,000 websites currently hosted by HostPapa, the company is a leader among web hosting providers. HostPapa offers low-cost options with strong features, especially for small businesses. Adding in additional features and services, like automatic backup and site security which other web hosting providers offer with the service, will increase the cost. Even with the additional cost, HostPapa is still a lower cost provider with a wealth of value.
HostPapa is also a reliable and fairly fast web hosting company. Loading speed and uptime aren’t the top of the market, but they are upper tier and extremely respectable for the price.
Support is one area where HostPapa excels compared to other web hosting providers on the market. HostPapa assigns a dedicated account manager for each customer. Support is fast and convenient, through phone, email or chat messages 24/7.
What We Think of HostPapa
If you are a small business and in need of a web site, HostPapa is one of the best options out there. Pricing is on the mark and includes many of the features and tools a growing business will need. From website design, to ecommerce, to content management (CMS), to customer tools (CRM), HostPapa provides the tools a company looking to build a brand, grow online, and scale to meet future customer demands will need.
Implementing and using the features are easy with HostPapa. The cPanel and dashboards with the service are easy-to-use. Many features can be implemented and ready to use with a single click. Adding new services and features can be done quickly and easily. If you ever need help, you have a dedicated account manager available to answer questions and provide consultation. On top of that, it’s easy to tell HostPapa has made support a focus. Customer service is quick to respond and (usually) provides answers that work.
With laser-focus on the small business market, HostPapa may not offer everything a large, enterprise customer may want or need. Easy-to-use and seamless experience does come with a price in flexibility and features.
Pricing can also be a problem, with many critical features like backup and security not available in lower tier packages. Even so, among low-cost and high-value web hosting providers HostPapa is a top option.